Help
Quick answers about vouchers, refunds and payment.
Using your voucher
How do I use my voucher?
At the venue, open the voucher in My vouchers and show the live QR code to the staff. They scan it once. A photo or screenshot stops working within minutes, so always show the voucher itself.
Where and when can I use it?
At the named venue, on the days and hours stated in the offer, until the expiry date shown on the voucher. The voucher also shows where to go, with a link to Google Maps.
What if the QR code does not scan?
Tap “Show 12-character code” under the QR code and show the code to the staff. This also works when your phone is offline. The code is for the staff only: never send it to anyone.
Is a table or time slot guaranteed?
Only if you book with the venue. If an offer needs a booking, its page says so and shows how to contact the venue.
What does the price include?
Exactly what the offer page lists. Prices include tax and service for the included items. One voucher per bill; extras and tips are paid on the spot. With a single-use credit, if the bill is higher you pay the difference on the spot; if it is lower, the remainder is not refunded, carried over or paid out.
Refunds
Can I get a refund?
Unused vouchers are refunded in full on request before use (open the voucher and tap “Request a refund or help”). Expired unused vouchers are refunded automatically. After use, refunds are reviewed by support case by case. Money goes back to the original payment method through our payment provider.
The venue was closed or did not accept my voucher. What now?
Open the voucher, tap “Request a refund or help” and choose what happened, or message support on WhatsApp. Sending a request blocks the voucher while support reviews it; if the request is declined and the voucher is still valid, it becomes usable again.
Where do I see my refund?
On the voucher's page: its refund status updates as the payment provider confirms each step. We never quote bank timelines, because the money moves only after the provider confirms.
Payment
How can I pay?
By card, Apple Pay or Google Pay on the secure page of our payment provider; we never see your card. Prices are in Indonesian rupiah (IDR), and your bank may add its own currency conversion fees.
When do I get my voucher?
As soon as the payment is confirmed to us, usually within a few seconds. The voucher with its QR code then appears in My vouchers.
My payment did not go through. Was I charged?
No. If a payment fails or is canceled, nothing is charged. You can try again from your order, for example with another card.
Terms
Does it cost more if a driver or guide sent me?
No. Independent BaliCoupon partners, such as drivers and guides, may share a personal QR code or link and may receive a fixed reward for your first purchase. Prices are identical for everyone, and partners never see your contact details.
Purchase terms
You buy the specific package or single-use credit described on the offer page, valid at the named venue during the stated hours until the expiry date. One voucher per bill. Extras and tips are paid on the spot. A table or time slot is guaranteed only if booked. Prices include tax and service for the included items. Independent BaliCoupon partners may receive a fixed reward for your first purchase; prices are identical for everyone.
Full documents: Terms of Service · Privacy Policy · all legal documents.