Terms of Service and Purchase Terms

1. Who we are and what we sell

BaliCoupon ("we", "us") is an online marketplace of prepaid vouchers for restaurants, cafés and lounges in Bali, Indonesia ("venues"). We sell you the voucher; the venue provides the food, drinks and service described in the offer. Venues are independent businesses and are responsible for the quality, safety and availability of what they serve.

2. Accounts

• You must be at least 18 years old to buy a voucher.
• You sign in with an e-mail address and a password. Keep them confidential; you are responsible for everything done through your account.
• Give us accurate information and keep it up to date. We may suspend accounts used for fraud, abuse or violation of these terms.

3. What a voucher is

• Each offer page states exactly what the voucher covers: either a specific package (listed items) or a single-use credit towards one bill.
• The voucher is valid only at the named venue, on the days and hours stated in the offer, and until the expiry date shown on the voucher. After expiry it cannot be used.
• One voucher per bill. Items not included, extras and tips are paid directly to the venue at its regular prices.
• Prices include tax and service charge for the included items unless the offer says otherwise. Prices are shown in Indonesian rupiah (IDR).
• A voucher does not reserve a table unless the offer says so. Contact the venue to book if you want a guaranteed table.
• The voucher is a QR code and a backup code in your account. Anyone who shows a valid QR code can use the voucher, so keep it private. A screenshot does not prove that a voucher is still valid.

4. Ordering and payment

• Payments are processed by our payment provider, Whop (whop.com). You pay on Whop's secure checkout page; we never see or store your card number.
• Your voucher is issued only after the payment provider confirms the payment to us. Until then the order is pending.
• Purchase limits per offer and per customer may apply and are shown on the offer page.
• All amounts are charged in IDR. Your bank may apply currency conversion or foreign transaction fees that are outside our control.

5. Using the voucher at the venue

• Show the QR code (or read out the backup code) to the staff before ordering, or when asking for the bill, as the venue instructs.
• The venue scans the code once. After that the voucher is marked as used and cannot be used again.
• If the venue cannot honour the voucher during its validity (for example it is closed or out of the listed items), contact us and we will refund you or offer an alternative.

6. Refunds and cancellations

• Unused vouchers: you may request a full refund at any time before the voucher is used, from your account or through support.
• Expired unused vouchers are refunded automatically to the original payment method.
• Used vouchers: refunds are reviewed case by case (for example when the venue did not deliver what the offer promised). Contact support with your order number within 7 days of the visit.
• Refunds go back to the original payment method through the payment provider. The time until the money appears depends on the provider and your bank; we confirm each step in your account.
• If you open a chargeback with your bank while a refund is in progress, the voucher is suspended until the case is resolved.

7. Partners and rewards

Independent BaliCoupon partners (drivers and guides) may share a personal QR code or link. If you buy after scanning it, the partner may receive a fixed reward from us for your first purchase. Prices are identical for everyone, whether or not you came through a partner. Partners never see your contact details.

8. Acceptable use

• Do not copy, resell or share vouchers in a way that lets several people use one voucher.
• Do not attempt to redeem a voucher twice, tamper with codes, or interfere with the website or its security.
• Do not use the service for any unlawful purpose.

9. Our responsibility

• We are responsible for issuing a valid voucher for the offer you paid for and for handling refunds as described above.
• The venue is responsible for the food, drinks, service and premises. Claims about the quality of a meal are handled with the venue; we help you contact it.
• To the extent permitted by law, our total liability for any order is limited to the price you paid for that voucher. Nothing in these terms limits rights that consumer protection law gives you.
• The service is provided "as is"; we do our best to keep it available but cannot guarantee uninterrupted access.

10. Changes and termination

We may update these terms; the version and effective date are shown at the top. Changes apply to purchases made after the effective date. Vouchers already bought keep the terms in force at the time of purchase. We may close the service or your account with reasonable notice; unused vouchers are refunded in that case.

11. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. We will try to resolve any complaint with you directly first; contact us on WhatsApp. If we cannot agree, disputes are submitted to the competent courts in Bali, Indonesia, without prejudice to mandatory consumer protection rules that apply to you.